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FAQ
General
Why REFILL?
What is REFILL?
Our Mission?
Why should I REFILL?
Is Refill a Hong Kong company?
How can I get a Refill machine near me?
The opening hours for the stations?
How do I REFILL?
Do I need to bring my own bottle?
How do I clean my REFILL bottle?
Where can I check the latest news on Refill?
Product
What products do you provide?
Where are they from?
Are all of your products vegan?
Are all of your products cruelty-free?
How do we check the best before the date for the products?
What’s the ingredient of your products?
What is the natural essential oil in your formula?
Can your product be used on sensitive skin?
What if I forgot my jars or containers?
Why are plastic containers still available at REFILL Point?
Payment
What payment do you accept?
Can I return my goods and refund my order?
Membership
Can I earn membership points at the REFILL Point?
Can I earn membership points at the REFILL Point?
Can I earn membership points at the REFILL Point?
Sustainability
What if I forgot my jars or containers?
Why are plastic containers still available at REFILL Point?
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